FAQ

General Questions


What is Flotit?

Flotit is India's Online largest marketplace for unique handmade, Sarees, Jewellery, Salwar Suits & gift items.

What is the benefit of buying from Flotit?

Our company philosophy is pretty simple: We want to offer the best possible deal for our customers for the products that we all want to buy for our Family. Our endeavour is to ensure that you get the widest possible choice of top rated brands and products at the best possible price anywhere in India combined with best possible service and timely delivery of products at your doorstep.

Where are the offices of Flotit located?

Currently our office is located in Surat while the orders are shipped from our warehouses located across India.


Return and Refund


What is Flotit's Return Policy?

Our "100% Buyer Protection Program" allows for easy returns and refunds for:

  • Products which you may not like for quality, color or design related issues
  • Products which you received in "Damaged/Defective/Broken" condition
  • Products not as per description/photo on the website

All products must be returned in their original condition along with the bills and labels within 7 Days once delivered. Disputes registered after 7 days of delivery may not be entertained by the sellers.

How to raise dispute for an order?

You can raise a dispute within 7 days of delivery, in either of the two ways:

  • By sending an email to customercare@flotit.com with images of broken/defective/damaged products within 7 days of delivery. Please mention your order number in the email. (We need photos of the products received so that we can defend your dispute with relevant seller)
  • Sign into your Flotit account if you are a registered customer. (Faster method)

Select the order you wish to return and follow below mentioned easy process:

  • If your pincode is serviceable we will pick up the product.
    • Select the “Request Reverse Pickup” Tab.
    • Please add Bank Details in case of Cash On Delivery Order.
    • Please select Reason for Return.
    • Click "Submit Return Request" to register your return request.
  • If your pincode is not serviceable we will request you to ship the product.
    • Select the “Self Ship” Tab.
    • Please add Bank Details in case of Cash On Delivery Order.
    • Please select Reason for Return.
    • Click "Submit Return Request" to register your return request.
  • If you are not registered on Flotit.com, you can send an email with your order details to customercare@flotit.com with images of broken/defective/damaged products.Please mention your order number in the email. (We need photos of the products received so that we can defend your dispute with relevant seller)

What happens after a dispute is raised?

Reverse Pickup Orders : After Flotit reviews your return request, we will arrange for the pickup of the product from your doorstep within 2-3 working days.

Self Ship Orders : After Flotit reviews your return request, you will receive an email containing the instructions and return shipping address to which you need to send back the product within 10 days. We recommend using an online traceable courier service for returning your items.

What to do if Seller is not responding to the dispute?

Please allow your seller 3 business days to address the issue and provide instructions for your return/ resolution. If the seller does not respond even after 3 business days, or if your issue is not addressed up to your satisfaction, you can submit the dispute by sending an email to customercare@flotit.com and we will ensure you get timely resolution to your dispute.

Who pays for the delivery charges for returning of products?

Flotit will pay Rs.100 to you against shipping charges in cases where we request you to ship the product. Please pack well when you are returning the product so that it reaches the seller in good condition.

The amount you paid while placing the order along with the above mentioned Rs.100 will be directly refunded back to your bank account/credit card/debit card within 15 working days of refund. If you wish, we can offer you a redeemable voucher worth the refund amount for future purchases on Flotit.com instead.

When will I be refunded?

Reverse Pickup Orders : We will initiate refund once the item is picked up by our courier partner. In case of Cash On Delivery Order, we will initiate refund once the item is picked up by our courier partner and we receive the bank details from you for refund.

Self Ship Orders : We will initiate refund when the seller notifies us of the receipt of the item back from you or the online tracking shows as delivered to the seller address. The refund amount will be credited within 15 working days after we initiate the refund.


Shipping


What are the shipping charges?

Delivery charge varies with each Seller. Most sellers provide FREE delivery in India. Some items may have a shipping cost depending on the nature of the product.

For International orders, the shipping charges are different for different items and is mentioned clearly on the product page. Also Prices may be different for different countries to account for shipping costs as sellers are free to set their prices and prices listed in INR are only for India.

What is the estimated delivery time?

The estimated time of delivery is within 7 working days for domestic orders and 21 working days for international orders. All orders get shipped within 5 days from the Seller’s warehouse.

How will the delivery be done?

We try to process all deliveries through reputed courier companies like Bluedart, Aramex, AFL, DTDC, DHL and Fedex. In some cases, where the pin/zipcode is not serviceable by these courier companies, we use Indian Speed Post for those deliveries.

If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.

Does Flotit deliver internationally?

Yes, we do deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use DHL, DTDC, India Post or FEDEX to deliver your shipments safely and timely to you.

How can I track the delivery of my order?

All Flotit items are delivered through reputed courier partners who will provide a Tracking ID for your order. You can track your order by login into your Flotit account.

We also email you the tracking details after we dispatch your order.

Why is the COD option not offered in my location?

Availability of Cash on Delivery depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if COD is available in your location.

What does "Out of Stock" mean?

It means that currently, the item is not available for sale.

How are items packaged?

All items are carefully packaged as to avoid any form of damage.

Who would be responsible for paying local taxes in countries outside of India?

Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.


Payment


How do I pay for a Flotit purchase?

Flotit offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Flotit's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking, Debit Card, Credit Card and Cash on Delivery to make your purchase. We also accept payments made using Visa, MasterCard, credit/debit cards.

What is Cash on Delivery?

Cash on Delivery (COD) is an alternate method of purchasing from us. In the COD payment terms or COD service, you pay at the time of the actual delivery, rather than paying in advance. Please note that the courier person will give you the parcel only after he receives the cash payment. You cannot open the parcel before payment. In case of any concerns after opening the parcel, you can contact us on customercare@flotit.com

Are there any charges for a COD purchase?

There may be COD charges per product which will be communicated to you when you transact on Flotit.com. We do not process COD orders for invoice value of more than Rs.499. All the products are valid for a Cash-On-Delivery order, except for those where it is specifically written in the description "Cash on delivery is not available".

How do I pay using a Credit/Debit card and is it safe?

We accept VISA and MASTER Credit Cards issued in India and we accept Visa and Master Debit cards of all banks issued in India. International credit/debit card transactions are also accepted through Paypal.

What credit cards are supported?

We accept all MasterCard and Visa credit cards.

Can I make a credit/debit card or Internet Banking payment through my mobile?

Yes, you can make credit card payments through the Flotit mobile site. Flotit uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

Is it safe to use my credit/debit card on Flotit?

All Credit/Debit card details remain confidential and private. Flotit and our trusted payment gateways use SSL encryption technology to protect your card information.

Does Flotit store my credit card information?

No, Flotit does not collect or store your account information at all. Your transaction is authorized at multiple points, first by Payu Biz and subsequently by Visa/MasterCard/ secure directly without any information passing through us.

I have been charged full amount of the transaction

At first full amount is charged and later converted in EMI normally within 7 working days. Please contact your card issuing bank in case 7 working days have passed and transaction has not been converted to EMIs.

My issuing bank call center has no information on EMI conversion

the issuing bank will receive EMI request after at least 3 working days of the transaction. Then status of transactions can be provided by issuing banks.

The transaction amount has not converted into EMI in 7 working days

Please contact your card issuing banks in-case 7 days have passed and transaction has not been converted in EMI. Conversion of transaction into EMI is at the sole discretion of card issuing bank and can also be rejected in unfortunate circumstances.

My bill has been generated and full amount has been charged to me

Please check transaction date and customer bill generation date, if the period is less than 7 working days then customer needs to speak to issuing bank to determine how much to pay. The bank might convert the EMI at a later date and change bill payment.

Sum total of all EMIs is more than the transaction amount

The issuing bank charges interest per EMI transaction. The interest rates are decided by the bank and are displayed at the time of completing the transaction.

Bank has rejected EMI conversion

Customer needs to pay full amount of the transaction to bank, since EMI facility is at sole discretion of the issuing bank. Or customer can refer to refund/return policy of the merchant.


Order Status


How do I check the current status of my orders?

You can review the status of your orders and other related information in the 'My Account' section In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.

What do the different order status mean?

Processing : We have received authorization from the payment gateway and are processing your order.

Packing Order : Your order is getting ready to be shipped to you.

In Transit : Your order has been shipped out of our warehouse and is on its way to your delivery location.

Delivered : Your order has been delivered at your specified delivery location.

Order Cancelled : The order has been cancelled.

When and how can I cancel an order?

You can cancel your order within 24 hours of placing. You cancel it directly by login into Your Account.

What happens to the order in case of payment failure?

While placing an order, if your payment fails but you still wish to order the products, you can go to Your Account and re-order the products from the ‘Pending Orders’ section.

Please note that the payment link generated to re-order those products is valid only for 3 days as per our payment gateway’s guidelines.


Contact us


Couldn't find the information you needed?
Please Email us at customercare@flotit.com
Please contact us at +9107405793200 or +912616503200

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